Wow. That's what I thought as I waved as Eli drove off following the appointment. That wasn't the sentiment I was expecting to feel. To be honest, I was dreading having a plumber come out (which amazingly got rescheduled to an earlier, more convenient time) because I didn't want to be taken advantage of. Eli was prompt, courteous, and honest which are all attributes much too rare in this world and in his line of business. He could've seen an opportunity to make money, but he showed integrity instead and shared helpful information. Wow indeed. I am so glad we found someone we can trust for future plumbing projects! We will be singing the praises of Eli at Mr. Rooter to all we know.